RYDSTOP INC. PRIVACY POLICY

Last Updated: June 2026

1. INTRODUCTION

Rydstop Inc. ("Rydstop," "we," "our," or "us") is committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through:

The Rydstop website located at www.rydstop.ca;
The Rydstop mobile application for Riders;
The Rydstop Driver mobile application for Drivers;
Customer support channels;
Any related products, services, communications, or platforms operated by Rydstop (collectively, the "Services").

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our Services.

2. DEFINITIONS

Personal Information
Information about an identifiable individual, as defined under applicable privacy laws.

User
Any individual who accesses or uses our Services.

Rider
A User who requests transportation services through the Rydstop platform.

Driver
An independent transportation service provider who uses the Rydstop Driver platform.

Website
The Rydstop website located at www.rydstop.ca.

3. INFORMATION WE COLLECT

3.1 Information You Provide

We may collect information that you voluntarily provide, including:

Full name
Email address
Telephone number
Mailing address
Profile photograph
Account credentials
Customer support communications
Feedback, reviews, and survey responses

For Drivers, we may also collect:

Driver's licence information
Vehicle ownership and registration information
Vehicle inspection records
Insurance information
Background screening results (where legally permitted)
Tax and payment information

3.2 Information Collected Automatically

When you use our Website, Apps, or Services, we may automatically collect:

Device type and model
Operating system information
Browser type and settings
IP address
Mobile device identifiers
Log files
Date and time of access
App usage activity
Website interaction data
Referral URLs
Crash reports and diagnostic information

3.3 Location Information

Location information is essential to providing ride-hailing services.

Riders
We may collect precise location information to:

Match Riders with nearby Drivers
Facilitate trip requests
Calculate fares
Improve route accuracy
Enhance safety features

Drivers
We may collect precise location information while Drivers are online, accepting trips, navigating, or completing rides.

Depending on device settings and permissions, location data may be collected while the application is running in the foreground or background.

3.4 Payment Information

Payments are processed by third-party payment service providers.

Rydstop does not store complete payment card numbers on its systems.

We may receive transaction-related information including:

Payment status
Transaction identifiers
Billing information
Payment method type

3.5 Information from Third Parties

We may obtain information from:

Payment processors
Identity verification providers
Background screening providers
Mobile application stores
Analytics providers
Marketing partners
Law enforcement agencies where permitted by law

4. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use:

Cookies
Pixels
Web beacons
Local storage technologies
Analytics tools

These technologies help us:

Maintain website functionality
Improve performance
Understand visitor behavior
Measure advertising effectiveness
Enhance user experience

Users may disable cookies through browser settings; however, certain website functions may not operate properly.

5. HOW WE USE YOUR INFORMATION

We use information for legitimate business purposes including:

Service Delivery

Creating and managing accounts
Matching Riders with Drivers
Facilitating transportation services
Processing payments
Providing receipts and trip records

Customer Support

Responding to inquiries
Resolving disputes
Providing technical assistance

Safety and Security

Identity verification
Fraud prevention
Risk assessment
Investigating incidents
Enforcing policies

Business Operations

Service improvement
Analytics and reporting
Quality assurance
Product development

Communications

Service notifications
Account updates
Transaction confirmations
Promotional communications (where permitted by law)

Legal Compliance

Meeting regulatory requirements
Responding to lawful requests
Enforcing contractual obligations

6. HOW WE SHARE INFORMATION

6.1 Between Riders and Drivers

To facilitate transportation services, limited information may be shared.

Riders may see:

Driver name
Vehicle information
Vehicle licence plate
Driver rating
Contact options

Drivers may see:

Rider first name
Pickup location
Destination information when applicable
Contact options

6.2 Service Providers

We may share information with trusted service providers including:

Payment processors
Cloud hosting providers
Mapping and navigation providers
Analytics providers
Customer support platforms
Background screening providers
Communications providers

These providers may access information only as necessary to perform services on our behalf.

6.3 Legal Requirements

We may disclose information when required to:

Comply with applicable laws
Respond to court orders
Cooperate with law enforcement
Protect rights and safety
Prevent fraud or criminal activity

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, financing, asset sale, or similar transaction, information may be transferred as part of the business transaction.

6.5 No Sale of Personal Information

Rydstop does not sell personal information to third parties.

7. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

Access your personal information
Request corrections
Request deletion of personal information
Withdraw consent
Restrict certain processing activities
Opt out of marketing communications
Receive information about how your data is used

Requests may be submitted using the contact information provided below.

8. DATA RETENTION

We retain information only as long as necessary to:

Provide Services
Meet legal obligations
Resolve disputes
Maintain safety records
Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. SECURITY

We employ commercially reasonable safeguards designed to protect personal information, including:

Encryption technologies
Secure communications
Access controls
Authentication measures
Monitoring systems
Employee confidentiality obligations

Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Rydstop Services are intended only for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 18.

If we become aware that information from a child has been collected, we will take reasonable steps to delete such information.

11. INTERNATIONAL DATA TRANSFERS

Information may be stored or processed outside Canada by our service providers and technology partners.

Where information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are in place and that applicable privacy laws are respected.

12. THIRD-PARTY WEBSITES AND SERVICES

Our Website or Apps may contain links to third-party websites or services.

Rydstop is not responsible for the privacy practices, content, or policies of third parties.

Users should review the privacy policies of any external websites they visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Updates will be posted on:

www.rydstop.ca
The Rydstop mobile applications

Continued use of the Services following publication of changes constitutes acceptance of the updated Privacy Policy.

14. CONTACT US

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Rydstop Inc.
Address:
111 Fourth Avenue, Unit 12
St. Catharines, Ontario L2S 3P5
Canada

Email: support@rydstop.ca
Phone: +1 (289) 438-4643
Website: www.rydstop.ca

This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws.